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Phone: 405-744-HELP(4357)
Fax: 405-744-7861
Toll Free: 1-877-951-4836 (calls cannot be transferred)
Email: iphone怎么永久上外国网站
Location: 421 Classroom Building
Walk-in hours are M-F 8 AM to 5 PM.
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Interested In Part-Time Student Employment With IT Support?
You must be a currently enrolled OSU-Stillwater student in good academic standing to apply.
Apply Now
View Helpdesk Phone Agent Job Description (pdf)
View Phone Operator Job Description (pdf)
View Lab Monitor Position Description (pdf)
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The OSU-IT Helpdesk delivers a wide range of technical support to all OSU students, staff, and faculty by telephone or email contact. Individuals who need in-person assistance with complex computer issues can call the Helpdesk to make an appointment with the associated Deskside Support area.
The OSU-IT Helpdesk addresses numerous technology issues. Some examples include wired or wireless network connections, ID cards, security, computer labs, O-Key accounts, Banner, Canvas, set up on email on a cell phone, to name a few.
The Helpdesk uses incident tracking software to maintain reliability of managing the contacts so that customer issues are tracked and resolved quickly. First contact resolution is a primary goal of the OSU-IT Helpdesk.
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The IT Helpdesk houses the OSU-Stillwater ID Card Production office.
Hours
The OSU IT Helpdesk may be closed on campus holidays such as Thanksgiving, Christmas, Memorial Day, Independence Day, Labor Day, or when campus is closed.
Summer Semester 2020
From May 10, 2020 to August 9, 2020
Phone Support
Sunday 2 PM - 9 PM
Monday through Friday 8 AM - 8 PM
Saturday 10 AM - 5 PM
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421 Classroom Building
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Students and Employees
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Identity Verification (pdf) - Do not use unless instructed.